HEALTH GUARANTEE AND WARRANTY
Please note, your babies were our babies first and we offer Lifetime Support to you regarding the hedgehog (s) in your care. We work with other breeders and members of the hedgehog community to offer you the support and guidance you need to best care for your baby with confidence.
We provide a seven-day health guarantee with our hedgehogs. If during these seven days you establish your baby with an exotic veterinarian who deems there is a health condition that is the sole result of Prickly Pet Parents, we will provide you with another hedgehog of your choice or a refund for the purchase price. At the time of pickup all babies are guaranteed to be in good health and free of illness, disease and parasites.
We provide a 6-month Congenital Disease Health Guarantee. If during this time your hedgehog is seen by an experienced exotic veterinarian who diagnoses them with and/or your hedgehog passes away from a congenital disease, we will provide you with another hedgehog. This is only for congenital diseases and not anything related to illnesses, injury or death as a result of the owners' quality of care.
We provide a Lifetime Warranty against Wobbly Hedgehog Syndrome (WHS). If your hedgehog passes away from this condition, we will provide you with another hedgehog baby from a different lineage when you are ready. There is never a 100% guarantee that your hedgehog might not develop WHS in their lifetime. The reason for this is because there are numerous factors that go into a hedgehog developing WHS INCLUDING genetics but that is just one of them. It really is of the utmost importance that you communicate with us regarding your hedgehog's health so we can monitor, track and change our breeding program based on any anomalies that occur. We want the absolute healthiest hedgehogs for all of our families and each of you can help us achieve that!
No health guarantees are provided for any re-homed or elder hedgehogs that you may choose as your pet.
Once our babies leave the premises, we have no control over their condition. Any babies being transported by a third-party USDA transporter are not covered under the Health Guarantee.
Please note, in order for the Health Guarantees and the WHS Warranty to be honored, all veterinary records must be provided to Prickly Pet Parents. We require a necropsy, at the owner's expense, and full necropsy report including a picture of the deceased hedgehog along with identifying characteristics such as color, markings, patterns, etc. Please note that WHS is a progressive disease and can ONLY be diagnosed through necropsy. If your hedgehog suddenly becomes wobbly overnight, please bring them immediately to an experienced exotic veterinarian as there are many reasons why a hedgehog can display this behavior. It is of the utmost importance you seek emergency assistance for them.
If you at any time and for any reason decide you are no longer able to care for your hedgehog, we will always receive our hedgehogs back home. Please contact us prior to re-homing or adopting your hedgehog to another owner/family as we want to assist you and your hedgehog during this process. In order for their Health Guarantees and WHS Warranty to carry over to the new owner, Prickly Pet Parents must approve the new owner in writing.
We became a pedigreed breeder so that we could ensure we are breeding only the best hedgehogs for the hedgehog community. This includes breeding hedgehogs for temperament and health. If there are any health conditions discovered throughout your hedgehog's life, please inform us as it is crucial for us to maintain a strict healthy and happy breeding program.
